Expertly crafted. Timelessly elegant. Where quality meets beauty. Dress for your best moments. Elevate every occasion. Crafted with care, worn with confidence. Your style, perfected. Effortlessly elegant dresses.
Effortless luxury.
Flatters beautifully.
Weekend to wedding.
Sleek, modern, mini.
Premium fabric quality.
Unforgettable sophistication.
Frequently asked questions
How much does shipping cost?
Great news! We offer free worldwide shipping on all orders. Shipping is completely complimentary - no additional fees or surprises at checkout.
When will I get my order?
We will work quickly to ship your order as soon as possible. For standard delivery, we aim to process your parcel within 24-48 hours. Once your order has shipped, you will receive an email with further information.
Delivery Times:
- US and Canada: 2-5 business days (standard) or 1-2 business days (express)
- International destinations: 6-12 business days (standard) or 3 business days (express)
Delivery times include carrier timeframes and may vary depending on your location and any unforeseen delays with customs processing.
What is the return policy?
At SHILAN LONDON, we take great care to ensure each piece meets the highest standards. We accept returns for a refund within 14 days of delivery.
How to Return: Email us at contact@shilanlondon.com or request via the customer portal (Shop). Returns after 14 days cannot be accepted.
Return Shipping: Customers are responsible for return shipping costs. We can provide a prepaid return label at our discounted rate, or you may arrange your own shipping. For refunds, the label fee is deducted from your refund. For exchanges, the fee is charged separately.
Which destinations do we ship to?
We aim to offer shipping to customers internationally, including:
North America: United States, Canada
Europe: United Kingdom, Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, and more
Other International Destinations: Australia, United Arab Emirates, Argentina, Bahrain, Brazil, Colombia, Czechia, Denmark, Hong Kong, Japan, Kuwait, Malaysia, Mexico, New Zealand, Norway, Poland, Qatar, Saudi Arabia, Singapore, South Korea, Sweden, Switzerland
Don't see your country? Contact us at contact@shilanlondon.com and we'll do our best to accommodate your shipping needs.
How do I contact customer service?
We're here to help! You can reach our customer service team in the following ways:
Email: contact@shilanlondon.com
For order inquiries, returns, sizing questions, or any other support needs.
Instagram: @shilanlondon - https://www.instagram.com/shilanlondon/ and send us a direct message. We address all customer queries through Instagram also.
We aim to respond to all inquiries within 24-48 hours during business days.