Shipping policy

At SHILAN LONDON, we are committed to ensuring that all orders are shipped promptly, securely, and transparently. Please review our shipping policy carefully before placing an order.

Order Processing and Dispatch

  • Orders are typically processed within 2–5 business days after purchase.

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

  • Processing times do not include weekends or public holidays.

Shipping and Delivery

  • We ship internationally using trusted courier services.

  • Delivery timelines provided at checkout are estimates only and may vary due to customs processing, carrier delays, or local conditions beyond our control.

  • Once an order has been handed over to the courier, responsibility for delivery transfers to the carrier.

Customs, Duties & Taxes

  • All international orders may be subject to customs duties, import taxes, or brokerage fees, as determined by the destination country.

  • These charges are the sole responsibility of the customer and are not included in the product price or shipping fee unless explicitly stated otherwise.

  • SHILAN LONDON has no control over customs fees and cannot predict their amount.

Refused, Unclaimed, or Undeliverable Shipments

  • If a customer refuses a shipment, fails to pay customs duties, or does not accept delivery after the courier attempts delivery, the order is considered delivered and fulfilled.

  • A refused delivery does not qualify as “item not received.”

  • Any return shipping fees, customs return charges, or handling fees incurred due to refusal or non-collection will be deducted from any eligible refund, or may render the order non-refundable.

  • SHILAN LONDON is not responsible for delays, losses, or additional charges resulting from refused or unclaimed shipments.

Incorrect Address Responsibility

  • Customers are responsible for providing a complete and accurate shipping address at checkout.

  • We are not responsible for orders shipped to an incorrect address provided by the customer.

  • Orders returned due to incorrect or incomplete addresses may be subject to reshipping fees.

Lost or Delayed Shipments

  • If a shipment is confirmed lost by the carrier, we will assist in filing a claim where applicable.

  • Delays caused by customs inspections or courier backlogs do not qualify for refunds.

Contact

If you have any questions regarding shipping, customs, or delivery, please contact us at: contact@shilanlondon.com